1. Home
  2. Privacy Policy
Last Updated: June 2026

PKP98 Privacy Policy — How We Protect Your Personal Data

At PKP98, your privacy matters. This Privacy Policy explains exactly what personal information we collect when you use our platform, why we collect it, how it is stored and protected, and what rights you have over your own data. We have kept the language as plain and straightforward as possible so every PKP98 user can understand it without needing a law degree.

Create Account Responsible Gaming

How PKP98 Looks After Your Data

Six things PKP98 does to keep your personal information safe and handled responsibly every single day.

Encrypted Storage

All personal data stored on PKP98 servers is encrypted at rest using industry-standard protocols. Your passwords are hashed — they are never stored in plain text, and PKP98 staff cannot read them.

Secure Transmission

All data transmitted between your device and PKP98 — whether you are depositing via JazzCash, placing a Cricket bet, or updating your account settings — travels over encrypted HTTPS connections.

Minimal Data Collection

PKP98 only collects the personal information that is genuinely needed to operate the platform, process payments in PKR, and meet basic verification requirements. We do not collect data for the sake of it.

No Selling of Data

PKP98 does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies. Your data is used to run your account — nothing beyond that without your consent.

You Control Your Data

You have the right to access the data PKP98 holds on you, request corrections, and ask for deletion where applicable. These rights can be exercised directly through your account settings or by contacting support.

Limited Internal Access

Access to your personal data within PKP98 is restricted to staff who genuinely need it — support agents handling your queries, finance staff processing withdrawals, and fraud detection teams. It is not available to all employees.

Contents
  1. Who We Are
  2. Information We Collect
  3. How We Use Your Data
  4. Legal Basis for Processing
  5. Data Sharing
  6. Cookies and Tracking
  7. Data Retention
  8. Security Measures
  9. Your Rights
  10. Children's Privacy
  11. Changes to This Policy
  12. Contact Us

This Privacy Policy applies to all users of the PKP98 platform, including the website, mobile app, and any associated services. By registering or using PKP98, you confirm that you have read and understood this policy.

01 Who We Are

PKP98 is an online betting and gaming platform serving users in Pakistan. We operate the website at pkp98.com and the PKP98 mobile app, providing sports betting on Cricket, PSL, Football, and Esports, along with Slot games and Live Casino. When this Privacy Policy refers to "PKP98", "we", "us", or "our", it means the PKP98 platform and the team that operates it.

PKP98 acts as the data controller for the personal information you provide when registering and using the platform. This means we determine the purposes and means of processing your data, and we are responsible for keeping it safe.

If you have any questions about how your data is handled, you can reach us at [email protected] or through the live chat feature in your account.

02 Information We Collect

PKP98 collects personal information in three ways — information you give us directly, information generated by your use of the platform, and information received from third-party payment providers for verification purposes.

Information you provide directly:

  • Full name and date of birth
  • Email address and phone number
  • Residential address
  • Government-issued ID documents when identity verification is required
  • Payment account details (JazzCash number, Easypaisa number, bank account details, or other supported PKR payment methods) — note that PKP98 does not store full card numbers directly
  • Communications you send to PKP98 support, including chat transcripts and emails

Information generated by your activity:

  • Betting history — sports, markets, stake amounts, and outcomes
  • Game play history — Slot and Live Casino sessions
  • Deposit and withdrawal transaction records in PKR
  • Login timestamps and session durations
  • Device information — type, operating system, browser
  • IP address and approximate location data
  • Bonus and promotion usage
  • Responsible gaming tool usage — deposit limits, self-exclusion requests

Information from third parties:

  • Payment confirmation data from JazzCash, Easypaisa, Raast, and Bank Transfer providers to verify deposits and withdrawals
  • Identity verification results from KYC service providers when enhanced checks are required
  • Fraud and risk signals from payment processors to protect the security of your account
Data Category Examples Source
Identity Name, date of birth, ID documents You / KYC provider
Contact Email, phone, address You
Financial Payment method, transaction history (PKR) You / Payment providers
Behavioural Betting history, game sessions, login times Platform activity
Technical IP address, device type, browser Your device
Communications Support chats, emails You

03 How We Use Your Data

PKP98 uses your personal information for the following purposes:

  • Account creation and management: Setting up and maintaining your PKP98 account, verifying your identity, and keeping your account details current.
  • Processing transactions: Handling deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, Bank Transfer, and other supported payment methods.
  • Delivering platform services: Enabling sports betting on Cricket, PSL, T20, Football, and Esports, and providing access to Slot games and Live Casino.
  • Customer support: Responding to your queries, resolving disputes, and processing complaints.
  • Security and fraud prevention: Detecting unusual account activity, preventing unauthorised access, identifying bonus abuse, and protecting the integrity of betting markets.
  • Responsible gaming: Monitoring play patterns to identify signs of problem gambling, operating self-exclusion tools, and applying deposit and session limits you have set.
  • Personalisation: Displaying relevant promotions, such as PSL season offers or Cricket betting boosts, based on your activity — only where you have not opted out of marketing communications.
  • Platform improvement: Analysing aggregated, anonymised usage data to improve the platform experience for all users.
  • Legal and compliance obligations: Maintaining records as required and responding to lawful requests from relevant authorities.
Important:

PKP98 does not use your personal data to build profiles for sale to advertisers, does not share your betting history with third-party marketing companies, and does not use your data in ways that are incompatible with the purposes listed above without first obtaining your consent.

04 Legal Basis for Processing

PKP98 processes your personal data on the following legal grounds depending on the purpose:

  • Contract performance: Processing your registration, managing your account, and handling deposits and withdrawals are necessary to deliver the service you signed up for.
  • Legitimate interests: Fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring are carried out on the basis of our legitimate interest in operating a safe and trustworthy platform — balanced against your rights and expectations.
  • Legal obligation: Identity verification, transaction record-keeping, and responding to lawful authority requests are carried out where required.
  • Consent: Sending you personalised marketing communications — such as PSL promotion updates or bonus offers — is done only where you have opted in. You can withdraw this consent at any time through your account settings.

05 Data Sharing

PKP98 does not sell your personal information. We share data only in limited, necessary circumstances with the following categories of recipients:

  • Payment providers: JazzCash, Easypaisa, Raast, banking partners, and card processors receive the payment details and transaction data needed to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and are not permitted to use your data for their own marketing purposes.
  • Identity verification services: When enhanced KYC checks are required, a specialist third-party service may process your identity documents on our behalf to confirm your identity. They act under strict data processing agreements with PKP98.
  • Fraud detection services: Third-party risk and fraud tools may receive technical data such as IP address, device fingerprint, and transaction patterns to help identify suspicious activity. No personally identifying data beyond what is necessary for this purpose is shared.
  • Technology and hosting providers: PKP98 uses cloud hosting and platform infrastructure providers who process data on our behalf under strict contractual terms. They cannot use your data for their own purposes.
  • Legal authorities: PKP98 will disclose personal data to law enforcement, regulatory bodies, or other authorities when required to do so by a valid legal process. Where permitted, PKP98 will notify you before complying with such a request.

All third parties who receive PKP98 user data are bound by contractual obligations to handle it securely, use it only for the agreed purpose, and not retain it longer than necessary. PKP98 reviews these agreements regularly.

06 Cookies and Tracking

PKP98 uses cookies and similar technologies on our website and app to make the platform work properly and to understand how it is being used. Here is a straightforward breakdown of what we use:

  • Essential cookies: Required for core platform functions such as keeping you logged in, remembering your language preference, and maintaining your session while you browse the Game Lobby or place bets. These cannot be disabled without breaking the platform.
  • Analytics cookies: Help us understand how users navigate PKP98 — which pages are visited most, where users drop off, and how features like the Slot games section perform. Data is aggregated and anonymised where possible. You can opt out through your browser settings.
  • Functional cookies: Remember your preferences — such as your default deposit method or notification settings — so you do not have to set them every time.
  • Marketing cookies: Used only where you have consented to receive personalised communications. These help us show you relevant promotions, such as PSL betting offers, rather than generic advertising. Consent can be withdrawn at any time.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use core platform features. For detailed information, refer to the cookie settings in your PKP98 account.

07 Data Retention

PKP98 retains your personal data for as long as your account is active and for a period thereafter as necessary for legal, audit, and dispute resolution purposes. Specific retention periods include:

  • Account and identity data: Retained for the duration of your account and for a period following closure to meet record-keeping requirements.
  • Transaction records: Financial records including PKR deposits, withdrawals, and bet history are retained as required for financial and audit compliance.
  • Support communications: Chat transcripts and email correspondence are retained for a reasonable period to support dispute resolution and quality assurance.
  • Self-exclusion records: Where you have requested self-exclusion, a record is retained for the duration of the exclusion period and beyond to prevent accidental re-registration.
  • Anonymised analytics data: Aggregated, non-personally-identifying usage data may be retained indefinitely for platform improvement purposes.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule. You may request deletion of your personal data subject to the exceptions described in Section 9.

08 Security Measures

PKP98 takes the security of your personal data seriously. We implement a layered approach to data security that includes both technical and organisational controls:

  • Encryption in transit: All communication between your device and PKP98 servers is protected by TLS encryption. This applies whether you are logging in, depositing funds via Easypaisa, or accessing your betting history.
  • Encryption at rest: Sensitive data stored on PKP98 infrastructure is encrypted. Passwords are stored using strong one-way hashing and are never held in recoverable plain text.
  • Access controls: Internal access to personal data is role-based and restricted to staff with a genuine operational need. Access logs are maintained and reviewed.
  • Fraud monitoring: Automated systems monitor for unusual login patterns, suspicious transactions, and other indicators of account compromise or fraud.
  • Regular security reviews: PKP98 reviews its security controls, infrastructure, and third-party integrations on a regular basis.
Your role in security:

No platform can be fully secure if users do not protect their own credentials. Use a strong, unique password for your PKP98 account, do not share your login details with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.

In the event of a data breach that is likely to affect your rights, PKP98 will notify affected users without undue delay and will take immediate steps to contain the breach and mitigate harm.

09 Your Rights

As a PKP98 user, you have the following rights over your personal data. To exercise any of these rights, contact PKP98 support at [email protected] or via live chat:

Right to Access
You can request a copy of the personal data PKP98 holds on you. We will provide this in a clear, readable format.
Right to Rectification
If any of your personal data is inaccurate or incomplete, you have the right to request a correction. You can update basic contact details directly in your account settings.
Right to Erasure
You can request deletion of your personal data where it is no longer needed for the purpose it was collected. This right does not apply where retention is required by law or for legitimate dispute resolution purposes.
Right to Restrict Processing
In certain circumstances, you can ask PKP98 to limit how your data is processed — for example, while a correction request is being verified.
Right to Data Portability
You can request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Right to Object
You can object to the processing of your data for direct marketing at any time. You can also object to processing based on legitimate interests where your individual circumstances warrant it.

PKP98 aims to respond to all data rights requests within 30 days. If a request is complex or involves a large volume of data, we will notify you and may take up to an additional 60 days, with an explanation of the delay.

10 Children's Privacy

PKP98 is strictly an adults-only platform. You must be at least 18 years of age to register and use any PKP98 service. We do not knowingly collect personal data from anyone under the age of 18.

If PKP98 becomes aware that an account has been registered by or on behalf of a minor, the account will be immediately closed, any funds returned to the source payment method, and all personal data associated with that account deleted as quickly as reasonably possible.

If you believe that a minor has registered a PKP98 account, please contact us immediately at [email protected] so we can investigate and act promptly.

11 Changes to This Policy

PKP98 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or changes in applicable requirements. When material changes are made, we will notify registered users via email or an in-platform notification before the changes take effect.

The date of the most recent update is always shown at the top of this page. We encourage you to review this policy periodically so you stay informed about how your personal data is being handled.

Continued use of PKP98 after any update to this Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with changes to this policy, you may close your account before they take effect.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way PKP98 handles your personal data, please get in touch. Our support team is available 24 hours a day, 7 days a week.

Email: [email protected]

You can also reach us through the live chat feature available when you are logged into your PKP98 account. For questions about account data specifically, please have your registered email address and account ID ready to help us locate your records quickly.

For general platform questions and common privacy queries, the FAQ page covers many topics that may answer your question without needing to contact support directly.

Privacy — Frequently Asked Questions

Quick answers to the privacy questions Pakistani users ask most often about PKP98.

PKP98 shares payment account details only with the relevant payment processor — JazzCash, Easypaisa, Raast, or your bank — strictly to process the transaction you have requested. This data is not shared with any marketing company, advertiser, or unrelated third party. Payment providers are contractually bound to use this information only for processing purposes.

Yes, you can submit a deletion request by contacting support at [email protected]. However, some data — particularly transaction records and identity verification documents — may need to be retained for a period to meet financial record-keeping and fraud prevention requirements. We will explain exactly what can and cannot be deleted when we respond to your request.

No. PKP98 only sends personalised marketing communications — such as PSL season bonus offers or Cricket betting promotions — where you have opted in during registration or through your account settings. You can withdraw your marketing consent at any time from within your account, after which you will only receive transactional messages directly related to your account activity.

Contact PKP98 support via live chat or email at [email protected] and request a Subject Access Request (SAR). Please include your registered email address and account ID. We aim to fulfil data access requests within 30 days and will provide your data in a clear, readable format.

After account closure, PKP98 retains certain data — including identity verification records and transaction history — for the period required for financial, legal, and fraud prevention purposes. After that retention period expires, your data is securely deleted or anonymised. You will not receive marketing communications after account closure.

PKP98 uses secure, encrypted sessions to protect your data in transit. However, if you log in on a shared or public device, you should always log out fully when you are done. Do not save your password on shared devices and enable screen lock on your personal phone. These simple habits significantly reduce the risk of unauthorised access to your account.

Your Data Is Safe — Now Let's Get You Playing

PKP98 takes your privacy seriously so you can focus on what matters — betting on Cricket, PSL, Football, and Esports with confidence. Join Pakistan's growing PKP98 community today. 18+ only. Play responsibly.

Register Now Download App